My colleague Steve Lunceford from Deloitte called my attention to a new Facebook Fan Page that Microsoft Public Sector (government group) started, called “The Bright Side of Government.” From an initial glance, it looks pretty cool. First, there are a lot of nice features, including YouTube videos from Microsoft principals, and links to local and state governments using emerging technologies in new ways. There’s a theme to the page that’s greater than the Microsoft brand. And there are some links to other sites like Twitter and LinkedIn where people can connect deeper or converse with the people behind the site.
In the recent past, I’ve been somewhat critical of the Federal government’s Facebook Fan Pages; perhaps this “cause branding” tactic is something that Web and Public Affairs folks in the government should look at. For example, rather than have an EPA “Fan Page” (Who’s truly a fan of the Environmental Protection Agency? How many people wake up in the morning excited about new environmental regulations or inland waterway policy?), have a page devoted to news and information, and yes, fandom, over a larger movement: “Green for America, Green for Everyone” (or whatever).
Second, there is a call to action on the Fan Page. At the time I looked at the page, the status update stated: “Is your city/county/state/agency on Facebook? Share it with us so we can add it to the Bright Side Stars tab!” One of the biggest challeges I’ve faced as co-chair of the Government 2.0 Expo is finding local government success stories in the realm of social technology and new media; The bright Side of Government may become a resource people like me who are trying to plan well-balanced and thoughtful events in the Gov 2.0 space. People and groups that develop unique resources and generously give them to the community develop strong brand engagement with their communities.This isn’t a fair post, because I’m not looking at other companies. Who else in Microsoft’s sector (Intel, Apple, Cisco, Google…) has something similar, or worse? What about brands more generally, how does this effort by Microsoft Public Sector stack up?