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	<title>Dr. Mark Drapeau &#187; citizens</title>
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	<description>The Design of Engagement</description>
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		<title>Does Government Create Incredible Experiences Or Avoid Bad Outcomes?</title>
		<link>http://www.markdrapeau.com/2009/11/does-government-create-incredible-experiences-or-avoid-bad-outcomes/</link>
		<comments>http://www.markdrapeau.com/2009/11/does-government-create-incredible-experiences-or-avoid-bad-outcomes/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 13:24:45 +0000</pubDate>
		<dc:creator>Mark Drapeau</dc:creator>
				<category><![CDATA[Business & Networking]]></category>
		<category><![CDATA[Marketing & Public Relations]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[citizens]]></category>
		<category><![CDATA[cluetrain]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Government 2.0]]></category>
		<category><![CDATA[happy hour]]></category>
		<category><![CDATA[meetings]]></category>
		<category><![CDATA[risk]]></category>
		<category><![CDATA[stakeholders]]></category>

		<guid isPermaLink="false">http://www.markdrapeau.com/2009/11/does-government-create-incredible-experiences-or-avoid-bad-outcomes/</guid>
		<description><![CDATA[This morning, marketing blogger Seth Godin asked the question, &#8220;How much of time, staffing and money does your organization spend on creating incredible experiences (vs. avoiding bad outcomes)?&#8221; This really hit home to me as someone who spends time thinking about how marketing broadly defined fits into government missions.
Under the framework of what we call [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Amtrak Irresponsibility at Washington DC&#8217;s Union Station</title>
		<link>http://www.markdrapeau.com/2009/10/amtrak-irresponsibility-at-washington-dcs-union-station/</link>
		<comments>http://www.markdrapeau.com/2009/10/amtrak-irresponsibility-at-washington-dcs-union-station/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 01:15:46 +0000</pubDate>
		<dc:creator>Mark Drapeau</dc:creator>
				<category><![CDATA[Business & Networking]]></category>
		<category><![CDATA[People & Places]]></category>
		<category><![CDATA[Science & Technology]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[citizens]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://www.markdrapeau.com/?p=608</guid>
		<description><![CDATA[Today, I&#8217;m taking a train to Williamsburg, VA from Washington, DC to attend a conference. Train #99, in fact, which was scheduled to depart Union Station at 5pm. In fact, it didn&#8217;t. As I type this we&#8217;re late, and still not moving.
Oh, I&#8217;m not writing about how an Amtrak regional train was late; I&#8217;ve been [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Public Diplomacy 2.0</title>
		<link>http://www.markdrapeau.com/2009/10/public-diplomacy-2-0/</link>
		<comments>http://www.markdrapeau.com/2009/10/public-diplomacy-2-0/#comments</comments>
		<pubDate>Wed, 21 Oct 2009 18:41:44 +0000</pubDate>
		<dc:creator>Mark Drapeau</dc:creator>
				<category><![CDATA[People & Places]]></category>
		<category><![CDATA[Politics & Government]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[citizens]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[goverati]]></category>
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		<category><![CDATA[influence]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.markdrapeau.com/?p=604</guid>
		<description><![CDATA[Tero Ojanperä wants to rule the world. Well, perhaps the September cover of geeky Fast Company magazine goes a little too far with that pronouncement. But despite all the media buzz about Apple’s iPhone and the fact that nearly everyone in Washington has a Blackberry attached to their thumbs, those two devices combined account for [...]]]></description>
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		<title>Cheezburger Network as a Model for Citizen Engagement?</title>
		<link>http://www.markdrapeau.com/2009/10/cheezburger-network-as-a-model-for-citizen-engagement/</link>
		<comments>http://www.markdrapeau.com/2009/10/cheezburger-network-as-a-model-for-citizen-engagement/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 20:42:30 +0000</pubDate>
		<dc:creator>Mark Drapeau</dc:creator>
				<category><![CDATA[Business & Networking]]></category>
		<category><![CDATA[People & Places]]></category>
		<category><![CDATA[Politics & Government]]></category>
		<category><![CDATA[Social Software]]></category>
		<category><![CDATA[citizens]]></category>
		<category><![CDATA[cluetrain]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[goverati]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[influence]]></category>
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		<category><![CDATA[interaction]]></category>
		<category><![CDATA[participation]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.markdrapeau.com/?p=550</guid>
		<description><![CDATA[I was fortunate enough to attend a talk series at Google DC earlier today featuring Ben Huh, the CEO of Cheezburger Networks. These are the folks responsible for fun, engaging, user-generated content sites like FAILblog, LOLcatz, GraphJam, ThereIFixedIt, and ThisIsPhotoBomb.com &#8211; good stuff. They get over 11 million viewers a month, and have more people [...]]]></description>
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		<slash:comments>7</slash:comments>
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		<item>
		<title>The President&#8217;s Peace Prize Problem</title>
		<link>http://www.markdrapeau.com/2009/10/the-presidents-peace-prize-problem/</link>
		<comments>http://www.markdrapeau.com/2009/10/the-presidents-peace-prize-problem/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 10:34:09 +0000</pubDate>
		<dc:creator>Mark Drapeau</dc:creator>
				<category><![CDATA[Media & News]]></category>
		<category><![CDATA[People & Places]]></category>
		<category><![CDATA[Politics & Government]]></category>
		<category><![CDATA[celebrity]]></category>
		<category><![CDATA[citizens]]></category>
		<category><![CDATA[decisions]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[politics]]></category>

		<guid isPermaLink="false">http://www.markdrapeau.com/?p=546</guid>
		<description><![CDATA[The same week that Saturday Night Live skewers President Barack Obama for accomplishing absolutely nothing, he has won the Nobel Peace Prize? Spin this: President Obama was 11 days into his presidency when nominations closed for the Peace Prize.  What exactly was he nominated for? Forget Jimmy Carter waiting over two decades for his &#8211; [...]]]></description>
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		<slash:comments>2</slash:comments>
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