Comments on: Negative Conversations With Your Attackers http://www.markdrapeau.com/2009/05/negative-conversations-with-your-attackers/ The Design of Engagement Thu, 07 Jul 2011 06:05:33 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Justin Thorp http://www.markdrapeau.com/2009/05/negative-conversations-with-your-attackers/comment-page-1/#comment-163 Justin Thorp Thu, 21 May 2009 23:44:51 +0000 http://www.markdrapeau.com/?p=344#comment-163 Definitely don't feel like I'm an expert in this area but as a community manager/public person I feel like i've had to deal with my fair share of negative criticism about my company and even myself. I think you can drop negative criticism into a few different buckets. For some, the folks attacking you are just far too irrational. You're absolutely right. You don't touch those with a ten foot poll. They're just looking to get a rise out of you and you don't benefit at all from engaging with them. On the other hand, I think there are some folks to go negative because they're frustrated. They'll say something nasty on Twitter or in a blog because they had a bad experience and they don't think that anyone cares or listens. In these situations, it's a fantastic idea to respond. These are the folks that their frowns will get turned upside down. By reaching out to them they'll turn from your detractor to a cheerleader. It's happened to me soooooo many times. Definitely don’t feel like I’m an expert in this area but as a community manager/public person I feel like i’ve had to deal with my fair share of negative criticism about my company and even myself.

I think you can drop negative criticism into a few different buckets.

For some, the folks attacking you are just far too irrational. You’re absolutely right. You don’t touch those with a ten foot poll. They’re just looking to get a rise out of you and you don’t benefit at all from engaging with them.

On the other hand, I think there are some folks to go negative because they’re frustrated. They’ll say something nasty on Twitter or in a blog because they had a bad experience and they don’t think that anyone cares or listens. In these situations, it’s a fantastic idea to respond. These are the folks that their frowns will get turned upside down. By reaching out to them they’ll turn from your detractor to a cheerleader. It’s happened to me soooooo many times.

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